As an International Logistics Coordinator, you will be part of the team that monitors the outbound logistics in several overseas areas (namely South Korea, Australia, UK). In this dynamic role, you will be tasked with handling all types of inquiries through multiple channels including emails and phone calls as well as conducting occasional on-site visits to our 3PL warehouse in South Korea.

WHAT YOU'LL DO:

  • Must speak both English and Korean
  • Work together with the Logistics Coordinator in shipping orders out and day-to-day tasks related to the department
  • Liaise between the customer care team members and carrier
  • representatives on individual files to resolve any shipping issues and/or inquiries
  • Work and follow up with carriers to determine estimated shipping times and dates and relay them to related parties
  • Ensuring customer service team and logistics partners have a quick response time by staying on top of your assigned tickets, with same-day ticket review
  • Demonstrating conflict resolution and interpersonal skills in order to help the customer service team find the best solutions for the customers
  • Be the in-house go-to person for the Logistics team regarding processes and procedures
  • Assist in documentation and organization of departmental information
  • Other ad hoc duties may apply
  • Work hours: Monday to Friday 8.30am-5pm (KST). Remote training for the first 2 weeks.

WHAT YOU'LL NEED:

  • 1 year in customer service and/or in an office environment
  • A post-secondary degree, certificate, diploma or equivalent; concentration in transportation logistics, operations or similar as an asset
  • An interest in Logistics of an eCommerce business;
  • Excellent communication skills, both written and verbal
  • Extreme detail-orientation and great multi-tasking skills with the ability to prioritize
  • Able to analyze data, utilize problem-solving skills, and recommend solutions
  • Able to balance being self-managed and being part of a team
  • Personal interest in the furniture or design industry an asset

WHAT WE'RE OFFERING:

  • Rocketing growth – yours and ours. At Rove Concepts, there are lots of opportunities for personal and professional growth. That's because we believe in developing, investing, and promoting from within
  • Casual and open work environment 
  • Working together with seasoned and driven entrepreneurs and entrepreneurial talent who truly strive to make a difference
  • Working in a rapidly growing company where you benefit from flat structures and a highly motivated young team

The career you've been waiting for is here! If you have a passion for growth, then it's time you join our team!

Employment type
Full-time

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