• Most Filipinos use an indirect communication style.
  • Sensitive information can be difficult to obtain.
  • Bond with coworkers from the beginning to foster trust and facilitate exchange of sensitive information.
  • Have the endorsement of a trusted intermediary when seeking sensitive information.
  • Learn to interpret the various meanings of silence or withdrawal by a Filipino.
  • Involve employees in decision making and planning to increase engagement and enthusiasm
  • Enlist champions of your ideas among employees.
  • Important decisions are made at the top level of an organization.
  • Decisions tend to be made on a relational basis, reinforcing the importance of connections and alliances. Most Philippine firms are hierarchically organized
  • Before meeting an organization's top decision maker, establish good relations with people at intermediate levels.
  • When giving feedback, keep in mind the importance of both saving and giving face, i.e. protecting employees' dignity and giving them opportunities to "shine."
  • Guidelines for giving feedback include giving it in private, couching negative feedback in indirect and non-personal terms, and expressing negative feedback in factual, non-confrontational ways.
  • If a situation is sensitive, or if an issue affects the larger group, solicit the assistance of a trusted person to evaluate the situation.
  • Set clear and achievable business goals.
  • Work with employees to achieve work-related goals, and communicate regularly with them regarding their progress.
  • Become aware of "debt of gratitude" relationships and their influence on employee effectiveness