Position: Bilingual Korean Helpdesk

 

Location: Makati City/Taguig

 

Salary: 30,000-40,000pesos

 

Industry: IT Company

 

Responsibilities:

 

Primary daily responsibilities include managing technical desktop support incidents for both re-mote and onsite employees, following specific processes and guidelines to ensure that tasks are completed consistently and efficiently.

 

 Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency

 

 Follow up on open tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions, and keep the customer up-dated of the status and resolution times.

 

Log all incoming requests in the incident tracking system and document all actions, to include all follow up conversations, troubleshooting steps, and resolution.

 

Correctly escalate unresolved cases to support technicians and/or groups as needed

Contribute technical solutions to the IT Knowledge Base

 

Participate in projects and initiatives as directed by the Service Desk Manager

 

 

Requirements:    

 

Ability to read and write in Korea

Demonstrated knowledge of PC/Laptop hardware components and basic troubleshooting, Windows networking, LAN/WAN, DNS, TCP/IP, Active Directory system administration tasks, and mobile devices

Proficiency in Microsoft products and operating system, certifications preferred

Familiarity with resolving remote connectivity issues

Ability to deal with multiple priorities in a fast-paced environment a must

Excellent writing, communication, and interpersonal skills

Strong analytical, troubleshooting and problem solving skills

Strong troubleshooting skills required

Fresh graduates are welcome to apply preferably IT related course

 

 

If interested in this position, Please send your resume to [email protected]

Or [email protected]

If you have inquiries please contact us. Kindly look for Ms Base/Eli

Globe:             0917-850-1545

Smart:            0920-9683-199

Sun:                0932-850-8018

Landline:        (02) 932-09-63

Skype:             jpnetwork6

We have referral fees for those who will refer their CANTONESE and JAPANESE classmates, friends or relatives. Just ask them to send their resume and tag your name.