Position:          14 Korean Female IT Helpdesk (Native Korean)

Location:          Taguig City

Company:        International IT/ BPO company

We need 14 Korean IT Helpdesk.

Responsibilities:

Primary daily responsibilities include managing technical desktop support incidents for both remote and onsite employees, following specific processes and guidelines to ensure that tasks are completed consistently and efficiently.

  • Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency
  • Follow up on open tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions, and keep the customer updated of the status and resolution times.
  • Log all incoming requests in the incident tracking system and document all actions, to include all follow up conversations, troubleshooting steps, and resolution.
  • Correctly escalate unresolved cases to support technicians and/or groups as needed
  • Contribute technical solutions to the IT Knowledge Base
  • Participate in projects and initiatives as directed by the Service Desk Manager

Requirements:

  • 1-3 years IT support experience on a corporate Service Desk or in another technical support role with a background in either   Customer Service or as an IT Service Desk Analyst is an advantage
  • Ability to read and write in Korean
  • Demonstrated knowledge of PC/Laptop hardware components and basic troubleshooting, Windows    networking, LAN/WAN, DNS, TCP/IP, Active Directory system administration tasks, and mobile devices
  • Proficiency in Microsoft products and operating system, certifications preferred
  • Familiarity with resolving remote connectivity issues
  • Ability to deal with multiple priorities in a fast-paced environment a must
  • Excellent writing, communication, and interpersonal skills
  • Strong analytical, troubleshooting and problem solving skills
  • Strong troubleshooting skills required
  • Fresh graduates are welcome to apply preferably IT related course

 

Please send your resume to [email protected]ph01.jpg