10 Korean Customer IT support

Location:                    Taguig

Position:                     Korean with IT background

Company:                   International IT company

Salary                         negotiable

 

Responsibilities:

 

  • Follow up on open tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions, and keep the customer updated of the status and resolution times.
  • Log all incoming requests in the incident tracking system and document all actions, to include all follow up conversations, troubleshooting steps, and resolution.
  • Correctly escalate unresolved cases to support technicians and/or groups as needed
  • Contribute technical solutions to the IT Knowledge Base
  • Participate in projects and initiatives as directed by the Service Desk Manager

Requirements:

 

  • Demonstrated knowledge of PC/Laptop hardware components and basic troubleshooting, Windows    networking, LAN/WAN, DNS, TCP/IP, Active Directory system administration tasks, and mobile devices
  • Proficiency in Microsoft products and operating system, certifications preferred
  • Familiarity with resolving remote connectivity issues
  • Ability to deal with multiple priorities in a fast-paced environment a must
  • Excellent writing, communication, and interpersonal skills
  • Strong analytical, troubleshooting and problem solving skills
  • Strong troubleshooting skills required

 

 

For inquiries:

 

Globe:              0917-850-1545

Smart:             0920-9683-199

Sun:                 0932-850-8018