Please grab this opportunity!!!

Benefits: Visa processing, Incentives and bonuses, health care insurance.

 

Type of Industry

  • IT & BPO Company

Work Location

  • Quezon City

Salary

  • 60,000-70,000

Responsibilities

  •  Provide professional service and support for all customers
  •  Work within agreed service levels, striving to exceed customer expectations wherever possible
  •  Meet/ exceed agreed quality assurance (QA), productivity standards and backlog management of the team. Adhere to Department policy, best practice guidelines and procedures
  •  Maintain advanced working knowledge of all customer service processes for different market segments and communicate discrepancies/ issues to team leader/Manager when necessary
  • To identify areas where changes could be made to continuously improve quality and service levels
  •  Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate
  • Gather and use customer feedback to identify and resolve issues and drive innovation and resolution

Requirements

• Proficient in the KOREAN language

         • Trainable enough for the account

• Bachelor's Degree is preferred

• Willing to work in the dayshift and in UP Technohub, Quezon City

• With good customer service orientation

• Basic PC knowledge, working knowledge of Windows operating systems,          fluent with Internet and mainstream web browsers.