Position: Korean Customer Service Representative

 

Grab this opportunity!!!

Apply now!!!

 

Type of Industry

  • IT & BPO Company

Work Location

  • Taguig

Salary

  • Negotiable

Responsibilities

• Provide professional service and support for all customers

• Work within agreed service levels, striving to exceed customer expectations wherever possible

• Meet/ exceed agreed quality assurance (QA), productivity standards and backlog management of the team. Adhere to Department policy, best practice guidelines and procedures

• Maintain advanced working knowledge of all customer service processes for different market segments and communicate discrepancies/ issues to team leader/Manager when necessary

• To identify areas where changes could be made to continuously improve quality and service levels

• Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate

• Gather and use customer feedback to identify and resolve issues and drive innovation and resolution

Requirements

• Proficient in the KOREAN language

• Trainable enough for the account

• Bachelor's Degree is preferred

• Willing to work in the dayshift and in UP Technohub, Quezon City

• With good customer service orientation

• Basic PC knowledge, working knowledge of Windows operating systems, fluent with Internet and mainstream web browsers.

 

 

If you believe that this is the right opportunity for you, Please send us your resume [email protected]  or visit our website http://jkmanpower.jp-network-e.com/ look for Ms. Pam.
Please contact us if you have questions: 
Globe: 0917-850-1545
Smart: 0920-9683-199 
Sun: 0932-850-8018