Location: Eastwood, Libis
Type: Contract / Consulting 
Initial: 6 months minimum 
Duration: 12 months
Extension: Yes 
Salary: Flexible / Negotiable 

Description:

User support and customer service on company supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.

Main Job Tasks and Responsibilities:

Respond to requests for technical assistance in person, via phone, electronically
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Advise user on appropriate action
Follow standard help desk procedures
Log all help desk interactions
Administer help desk software
Redirect problems to appropriate resource
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Prepare activity reports
Stay current with system information, changes and updates