Position:          Korean customer service specialist (Quezon City and back office)

Location:         Quezon City

Shift:               Day shift

Salary;             60,000-70,000.00

 

Benefits:          Visa processing

                        Health care benefits

                        Allowances

                        Salary increase upon regularization

Responsibilities: 

We are in need of a PIONEER KOREAN Customer Service Representative which will handle back-office support

  • Provide professional service and support for all customers
  • Work within agreed service levels, striving to exceed customer expectations wherever possible
  • Meet/ exceed agreed quality assurance (QA), productivity standards and backlog management of the team. Adhere to Department policy, best practice guidelines and procedures
  • Maintain advanced working knowledge of all customer service processes for different market segments and communicate discrepancies/ issues to team leader/Manager when necessary
  • To identify areas where changes could be made to continuously improve quality and service levels
  • Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate
  • Gather and use customer feedback to identify and resolve issues and drive innovation and resolution

Requirements:

  • Proficient in the KOREAN language 
  • Bachelor's Degree is preferred
  • Willing to work in the dayshift and in UP Technohub, Quezon City
  • At least 6 months of working experience
  • With good customer service orientation
  • Basic PC knowledge, working knowledge of Windows operating systems, fluent with Internet and mainstream web browsers.

We need 15 Korean CSR please send your resume to [email protected]