Responsibilities

- Attend to inbound customer service support calls from the client's existing and/or potential customers, including corporate accounts and elite business travelers related to flights bookings, itineraries, passenger special needs, and utilizing the client's web

- Perform back-Office work as required by the business which includes the transcription and entry of customer concerns into a database, processing of large party bookings, verification and issuance of credit card transactions, and processing of electronic tickets (e-Tickets) as well as tickets by mail, provide information on fares and itineraries that may or may not be accessible through the client's ticketing system

Requirements

- Must be fluent in both English and Korean language
- Inbound sales and customer service experience in the call center industry is preferred
- Experience in the airline/travel industry is a plus
- Has a logical project-solving and proactive approach in presenting information and responding to customer inquiries
- Excellent English communication skills
- Flexible in working in varying shifts, extended hours, and on certain weekends and holidays as required by the business

Work Location

- Pasay City

Salary

- Php 65,000