Responsibilities:

1. They handle requests (requests came from customers across Asia Pacific) that facilitate the money transfer process.
2. They are required to meet a high level of service excellence in responding to the customer’s request in both English and a second language.
3. They received requests into the Centre primarily via phone calls.
4. They will resolve additional requests from internal departments on a as needs basis once approved by their managing team leader or the Operations Manager.
5. They will aid the Team Leader with call Centre projects from time to time.
6. They are expected to contribute to the team environment and base every relationship on the client’s Code of Conduct, Core Values and Behaviors.