Types of Call Center Outsourcing being Performed in the Philippines Contact Centers Customer Support Inbound Outbound Telesales Telemarketing Types of Call Center Companies to Register in the Philippines Branch Office Regional Operating Headquarters Representative Office 60/40 Domestic Corporation Fully Foreign-Owned Domestic Corporation Additional Requirements to Register a Call Center Company Apart from the general SEC requirements to register or incorporate a company in the Philippines, the SEC requires companies engaging in Call Center operations to submit a “Modus Operandi” or Call Center Mode of Operation. There is no standard SEC form for this. However, we recommend that the Mode of Operation contains the following: Brief Introduction of the Company and base of operation in the Philippines Service Description IT Services Flow Chart Equipment to be used directly in the operations IT Service schedule Area Requirement Utilities Requirement Countries of export markets and list of prospective clients The Call Center Mode Operations document must be attached together with the incorporation documents when submitted to the SEC.

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